General
Our library is based in Neuchâtel, Switzerland
Terms and conditions
The terms and conditions, at the time of the order, apply to all products sold and published via our website.
By ordering, the customer hereby categorically agrees with all the terms and conditions.
No variation in these terms and conditions will apply unless agreed in writing by CIES.
Order Method
We accept orders by:
e-mail: [email protected]
Traditional mail:
International Centre for Sport Studies
Avenue DuPeyrou , c/o Hôtel du Peyrou
2000 Neuchâtel
Switzerland
Fax: 0041 32 718 39 01
The shop: shop.cies.ch
Payment method and deadline
Credit card (VISA, Mastercard)
Payment form (order from Switzerland only).
All invoices must be paid within 30 days of receipt. If original payment is made by credit or debit card, the total amount will be debited immediately after the last delivery.
Prices
The prices of our products are listed in Swiss francs and Euros. They are fixed prices and do not change with the exchange rate.
It is different for the delivery costs. The Euro currency is fixed at CHF 1.30. All our prices are listed with VAT (2.5% for Swiss only). VAT is applicable for Swiss delivery only.
(We reserve the right to change any prices or products or to make technical modifications)
Quotation
Before ordering, customers have the option to request a price quotation by e-mail, traditional mail or fax. An agreed quotation price will be guaranteed for 30 days from the date of issue.
Property
Ordered goods remain the property of CIES until payment of the full amount is received.
Terms of postage
Goods are normally dispatched within 3 – 4 working days from receipt of the order. If, however, the product is not available or is out of stock, the goods will be delivered as soon as possible thereafter.
In the event of any delivery delay, the customer will be informed by e-mail, traditional mail or fax.
Information about time of delivery is not binding and does not commit CIES. No discount will be available in the event of delay.
The delivery costs are added to the final balance, at the end of the order process. The goods are sent by priority mail. As a result, delivery costs can change according to the weight and the size of the package.
If a requested article is unavailable or out of stock, this will not affect the other main parts of the order. The unavailable item(s) will be sent as soon as possible afterwards. We reserve the right to only deliver the available items in our stock.
If an article is no longer available in our stock and we do not plan to reprint the mentioned article, the customer will be informed by e-mail, traditional mail or fax. If a payment was made by credit card a refund will be made for the out of stock article and the article will be automatically deleted from your order.
The customer takes responsibility for the risks linked to the transportation and delivery of the goods. The risk transfers to the customer as soon as the goods are dispatched from the CIES.
Terms of cancellation
The order can be cancelled only if shipment has not already been made.
Terms of trade and delivery mistakes
Exchanges are not possible for copyright reasons, except due to a delivery mistake. In the event of delivery mistake, our bookstore must be informed immediately of the mistake by email, traditional mail or fax. The wrongly delivered articles must be returned to the CIES bookstore within 10 working days (the post stamp date as proof) with the returned order clearly marked “delivery mistake”.
If a second delivery has to be made due to a wrong address, the customer takes full responsibility for all the delivery costs.
Complaints
It is the responsibility of the customer to check the state and condition of the articles upon receipt of delivery. In the event of receipt of defect goods the customer must contact the CIES bookstore within 5 working days from receipt of the delivery by traditional mail (the post stamp being the proof), otherwise the goods are considered as accepted.
Copyright
All books ordered are expected to be for personal and not commercial usage. All other, non-personal, uses are considered a breach of copyright.
Data protection
Any personal or commercial data required and submitted for the order, shipment and invoicing process is protected and will be treated confidentially.
Applicable law and qualified court
Any litigation arising from the hereby contract will be judged exclusively in accordance with Swiss law.
The qualified court is that of the CIES headquarters in Neuchâtel, Switzerland.